How to File a RERA Complaint — Complete Guide

Filing a RERA complaint in Dubai is a structured process managed by the Dubai Land Department (DLD). Here is exactly what to do in 2026.

Step 1 — Assess your case first

Use our free structured assessment above to organize your documentation and identify the applicable UAE laws before paying filing fees.

Step 2 — Gather your documents

You will need: Sales and Purchase Agreement (SPA), all payment receipts, Emirates ID (or passport for non-residents), Title Deed or initial contract, evidence of the violation (emails, letters, photos), and proof of any previous attempts to resolve the matter.

Step 3 — File online or in person

Online: Dubai REST app → Real Estate Services → File Complaint. In person: Dubai Land Department, Bur Dubai. Filing hours: Sunday to Thursday, 7:30am–2:30pm.

Step 4 — Pay the filing fee

Fee: 3.5% of the disputed amount (minimum AED 500, maximum AED 20,000). This fee is non-refundable regardless of the outcome.

Expected timeline

Simple cases: 2–4 weeks. Complex cases: 2–6 months. The RDSC recently resolved a case in a record 6 working days.