How to File a RERA Complaint — Complete Guide

Filing a RERA complaint in Dubai is a structured process managed by the Dubai Land Department (DLD). Here is exactly what to do in 2026.

Step 1 — Assess your case first

Use our free AI assessment above to determine if your complaint has merit before paying filing fees. Cases with documented evidence and clear law violations have significantly higher success rates.

Step 2 — Gather your documents

You will need: Sales and Purchase Agreement (SPA), all payment receipts, Emirates ID (or passport for non-residents), Title Deed or initial contract, evidence of the violation (emails, letters, photos), and proof of any previous attempts to resolve the matter.

Step 3 — File online or in person

Online: Dubai REST app → Real Estate Services → File Complaint. In person: Dubai Land Department, Bur Dubai. Filing hours: Sunday to Thursday, 7:30am–2:30pm.

Step 4 — Pay the filing fee

Fee: 3.5% of the disputed amount (minimum AED 500, maximum AED 20,000). This fee is non-refundable regardless of the outcome.

Expected timeline

Simple cases: 2–4 weeks. Complex cases: 2–6 months. The RDSC recently resolved a case in a record 6 working days.